Someone has opened another email in my name and hacked my nationwide account

clacton0
Contributor
Contributor

Hi

Someone has opened another email in my name and hacked my nationwide account.  

They have ordered 2 apple products in another country.

I have been on the phone to paypal over 10 times they never send me emails or case number. 

Nationwide will not refund me. 

I have 2 receipts for the items order with my name but another address 

 

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so you can see its not mine.  

no one from paypal never calls me back.  

so unhappy with the service 

thanks  

 

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2 REPLIES 2

clacton0
Contributor
Contributor

Just to say I have lost over £1200 thanks  

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PayPal_Chethan
Moderator
Moderator

Hi @clacton0!

 

Welcome to PayPal Community!

 

I'm sorry to hear about the unauthorized transaction from your bank account. My sincere apologies for any bad experience caused with dealing this issue with our Support. I would request you to contact our Support again, so that PayPal will allow a representative to mark that payment method as compromised and help prevent further use of it.

 

In the meanwhile, I would like to inform you that in situations where financial information is being used without permission, it's your bank or card issuer to do an investigation and take responsibility for addressing the situation.

 

You can contact our Customer Support by clicking on the "Contact us" link by visiting any of the PayPal pages.

 

I hope this information is helpful.

 

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