Someone hacked into my paypal account and made a payment

KrisChee
Contributor
Contributor

hello all, my account just hacked and make a payment to a company in german.

my account was linked into my debit card, i had terminate my card as-well. I had report this activity as an unautherized payment la. want to ask whether  i can get my money back?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@KrisChee 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.



Advice is voluntary.
Kudos / Solution appreciated.
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