I recently started a claim with paypal after being scammed by a website operating in China. Initially, I reached out to the seller first in attempts to get a refund. I never received a response, so that's when I decided to go through paypal. The seller did respond via paypal & stated they would issue a full refund if I return the items & pay my own shipping costs. ( It is anywhere between $80-$100 to ship from NY to CHINA ) I thought this was ridiculous. First, I contacted the seller BEFORE my items were shipped, they dragged the conversation long enough to ship the item & then provide me with a tracking #. After pointless back and forth, I escalated the issue to paypal & they in turn responded with the SAME THING. Return the item to seller, provide tracking info & then the seller will issue a full refund.
This is absolutely absurd. I paid for 3 QUALITY, HUMAN HAIR wigs, which they advertised on their site with FAKE photos & FAKE reviews. I received CHEAP, costume wigs that look NOTHING like the photos. I can buy better looking wigs at the costume store for less that $20, there is no way I should be paying almost $100 to send back items that are no where near being valued that high.
I sent paypal a very detailed statement when I escalated the claim. I'm starting to wonder if they even READ the complaint.
Is there a way to appeal this decision, or actually SPEAK with someone who can actually take the facts into account. I have photos,screenshots & logs of the emails I tried sending prior to contacting via paypal.
IN ADDITION:
In case anyone was wondering, after not receiving a response to my initial email (which was actually to make a change to my order), I did some research ( dumb of me to do research AFTER I purchased, I know ) & realized there were SEVERAL recent reviews of other consumers being scammed by this same website & receiving NO refund. That's why I then emailed them again for a REFUND.
