Solve temporary account limitation with MPesa statement (No Bank Statement)

[teresaGetutu]

Hello, my account was temporarily limited: Reference ID: PP-L-264862138242. I have provided some required information but I have not provided the bank statement because I mainly use mobile banking (M-Pesa Kenya) and I don't currently own any bank account. So, should I provide my mpesa statements?

[kernowlass]

@teresaGetutu 

Personally I would, they will tell you if they can't accept them.

[teresaGetutu]

Sorry, they "permanently" blocked my account after submitting my genuine information without even an explanation!