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Socialitte/MER Beauty & Apparel wanting me to cover return postage for faulty goods

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New Community Member

Socialitte/MER Beauty & Apparel wanting me to cover return postage for faulty goods

Is there anyway to disagree with a PayPal resolution?  I have a complaint in against Socialitte or MER Beauty for providing an item which is nothing like the item they advertised.  Apparently Paypal have said the seller has agreed to refund the item if I post back the original item back at my expense.  I have no issue with posting the item back other than it will cost as much to post the item back to the as the refund would be.

 

If they want their defective item back, shouldn't they have to fund the postage cost, rather than me being out of pocket for it, especially given they are falsely advertising?

 

What infuriates me even more about this is Paypal have issued refunds for several other people in other countries for the same thing, and they didn't have to send their falsely advertised item back.  Why is it that Paypal can have different resolution outcomes for the same claim?

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Esteemed Advisor

Re: Socialitte/MER Beauty & Apparel wanting me to cover return postage for faulty goods

@Lozza01 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.









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