So how do we actually get protected from Fraud
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Okay so a site looked legit, I placed an order. Nothing happened, the 4 pay was set up. Then I noticed the site was showing up multiple times now with slight changes to the address.
A request to the site's help to find out what's going on with my order bounced back as an unknown domain. The Help link points to a nonexistent domain.
I open up a complaint with Paypal.. eventually, after 2 weeks the seller sends a tracking number. Amazingly the tracking number delivery date is set to the exact day for the final payment on 4 pay.
And in the mail instead of a painting comes a postcard.
Paypal closes the dispute as satisfied in favor of the seller.
The next day the site vanishes.. and I am out my cash, and cant dispute as paypal has closed it as they accepted.. the tracking number as proof.
How is this service?
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Contact customer services and request that they open a second dispute for item received but not as described.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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- Buyer Protection on Used computer hardware in PayPal Basics Archives
- No paypal protection even though used paypal can't contact seller in Disputes and Limitations Archives
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