Unfortunately, I've had the same experience. I ordered the wall mounted cat bubble from a Facebook ad. I knew it might be a cheap knockoff, but I assumed it would be at least close to what was pictured in the ad. I got the same cheap olive green cat bed as everyone else. Initially, the company response was some ridiculous statement telling me to give my cat the chance to enjoy the bed. After letting PayPal know that this wasn't satisfactory, I received this response:
To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency (such as your local police or sheriff's department) or you may choose to file a report with any other governmental agency of your choice.
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I then filed a complaint with the FTC and submitted it to which I got the response below. I'm not sure why I would be required to ship the item back to China when it was actually shipped to me from California. PayPal must obviously know this company is a scam and they should bear some responsibility in continuing to issue payments to them.
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What should you do?
To receive the refund, you'll need to initiate the return shipment and upload the tracking information in the Resolution Center before October 30, 2020. We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later.
The item has to be sent to the following shipping address:
<Removed> 518000 CN
The returned merchandise must be in the same condition as when you received it and you're responsible for any costs associated with the return. If you're shipping internationally, mark "Returned Cargo" on the outside of the package to avoid tax charges.
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