Should I open a dispute?
Adj2402
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Posted on
Feb-18-2020
02:54 AM
Hello there, I sent two payments of £95 and £4 to A company on 18/11/2019 to pay for graphic design costs and printing of some business flyers/cards etc. I had a fast response time from the get go and approved all of the designs by 5/12/2019. Once I had approved the designs I did not hear back from the company. I contacted them again on 9/12/2019 and was told they’d be in touch. Fast forward to 9/01/2020 and I had still not heard from them so contacted them again and was told I’d be contacted the following day. Fast forward to the 16/01/2020 and still nothing so I contacted them once more, still nothing. I emailed again on 10/02/2020 and again nothing. today 18/02/2020 I have still not heard anything back. Should I open a paypal dispute? I understand with a service like this I must allow adequate time for the designs to be made and printed so unsure if I should allow more time before opening a dispute. Thank you
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AECmac
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Feb-18-2020
06:24 PM
it's very clear that this is the type of thing that paypal will look into for you. Essentially you have failed to receive goods you paid for. There's a dispute option for that. Note the full amount paid is what you want back in ?. money type. forget the cards.imo
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