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Should I close case before getting refund?

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Contributor

Should I close case before getting refund?

So I ordered a chandelier from beautifulhalo.com I never received the shipment email. I ordered it over a month ago and it still hasn’t shipped. I requested a refund but they want me to close the case. I don’t want to close it as if they don’t refund me I’m SOL. Help! Anyone with experience with these kinds of situations ?
2 REPLIES 2
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Contributor

Re: Should I close case before getting refund?

If the seller has you to close the case I wouldn’t ask them To pay the refund first please stick this out I lost a refund from Orderplus by doing this then when i went through PayPal To ask how long I should wait for the refund and then I lost it all together as they decided they wanted the goods back but I had thrown 1 away As was totally no good whatsoever and the other world have cost my more to than the refund to return to China as the requested
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Contributor

Re: Should I close case before getting refund?

But I never received goods. So the question still is should I close the case? How can I ask PayPal directly? I don’t know the guidelines I need assistance. It’s over $300 + I don’t want to lose my money