Hi @VaneB
Welcome to the PayPal community and thank you for your post.
I am sorry about your issue. If you did not receive the item or it's not as described, you may open a dispute in your Resolution Centre. By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.
I hope this helps.
Ayesha.
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