Dear Community
Before we begin we would like to say we sincerely hope that no-one else gets the treatment we are getting from Paypal, it is disgraceful and stressful. We are UK residents and will very soon be contacting our Member of Parliament, the Police, Financial Service Ombudsmen/Regulator and a Solicitor to discuss our concerns.
At this moment in time from what we can gather, our account appears to be used as a money laundering device. Money has appeared in there from random individuals and companies the currency being in dollars, our account was set up in £. Once in our account the money then seems to disappear to other random accounts.
When we first realised what was happening we reported this to Paypal as unauthorised activity and potentially fraudulent Paypal assured us that this would be dealt with and that we should not be concerned. But transactions kept being made and we continually reported them as fraudulent. Over the last month we have had numerous emails and telephone conversations with Paypal.
In brief after each conversation with Paypal they assured us that the situation is being dealt with and that it will be resolved. Disappointingly the situation then escalates to a higher level, to such an extent that we have now been contacted by another part of Paypal and are being threatened by the debt collection team to pay back money we don't owe.
We have never in our lives been in any form of debt, acted in anyway criminally. The debt collection department are now chasing us to pay back 1000's of dollars that we don't owe. Worst still the debt is growing daily. We are even receiving emails from the people who have had money debited from their account to ours accusing us of being low life criminals!!
If anyone has any advice or has experienced these problems we would be grateful for any comments or help you can give. As we don't seem to have any recourse except for us to escalate this. In fact if this is happening to innocent law abiding customers then other potential Paypal customers should be made publicly aware of it.
It is clear to us that there are fundamental flaws in the Paypal structure and big disconnects between various Paypal departments. One department saying one thing and another department passing our case to a Debt Collection Team.
Thank you to anyone who has taken the time to read this post.
