Shipping

Rigdawg38
New Community Member
Edmonton alberta I'm just curious, ,I recently bought and item, took them 2 months to finish it after 3 attempts, the final time they sent me a picture of the final product, still wasnt what I asked for but it was close enough and my patience was running thin, anyways I was an enhanced picture because when I got the product, it looked nothing like it, I made a complaint with PayPal and they told me I would get reimbursed once they received the product, are they responsible for the cost of shipping for the lies and deception? I dont think I should be responsible for paying for there dishonesty
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Rigdawg38 

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/ca/webapps/mpp/returnshipping

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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