Shipping a damaged refrigerator back to seller?

[Dimmer333]

I ordered a refrigerator and it was damaged in shipping that was arranged by the seller. Seller would not work with me so I opened up a Not as described - claim. Now paypal has decided If I ship It back to the Seller (Now I'm In south Texas and they want me to ship It to BABYLON, NY) The shipping company destroyed the shipping box and foam packing material) I have no Idea how I'm suppose to do this let alone who Is paying for the return shipping!! Help 

[kernowlass]

@Dimmer333 

Options....

1. Send back as requested and provide paypal with the tracking / courier information and you can claim some of those costs back as per link.

https://www.paypal.com/us/webapps/mpp/returns

2. Contact customer services and explain and state seller should send you a shipping label etc.

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

3. If you funded your paypal payment via a credit card then chargeback?

4. Do you have a small claims court in your country you can inform the company you will be filing with if you don't get a refund?