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“PayPal does not have any control over the products or services provided by sellers who accept PayPal as a payment method, and PayPal cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorized to do so.”
Therefore do your due diligence on researching the merchant/site for bad reviews, scam site reports. If there is no info on them, it’s best to keep it moving and sticking to reputable merchants.
PayPal has a free return shipping program but you’d had to sign your account up for it prior to disputing for this return in order to apply for a return shipping refund.
Alternatively, you may dispute through your charge card if that is how you paid if PayPal dispute resolution is not suitable for your needs.