Shipper tracking label was not in my My Name or Address and Item was delivered to wrong address
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Shipper tracking label was not in My Name or Address and Item was delivered to wrong address and PayPal not holding the shipper accountable. Now I'm out of money and Merchandise because no one read the provided information from UPS that detail the incorrect label information. How do can I get someone attention to escalate my claim. I am very frustrated and the seller has yet reply to me only PayPal with inaccurate information. UPS has provide the label information but every time I upload it the automated system and submit the claim post as close.
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I know your post is from over a year ago, but were you ever able to get a resolution? The same thing is happening to me right now and PayPal doesn't give a crap.
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APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.
Check tracking in below link to see where it went.
https://www.17track.net/en
When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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