Shipment fee

NAMVAR
Contributor
Contributor

I received a wrong order,Do I have to pay shipping fee?? I am not going to take the responsibility of shipping fee of return.Do I have to pay shipping fee??

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1 ACCEPTED SOLUTION

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@NAMVAR 

 

https://www.paypal.com/webapps/mpp/refunded-returns

 

You might have to, can't have both money and item. See if you are eligible for refunded returns. 

 

PayPal resolves it their way by return for a refund if you and seller can't come to an agreement and you're not entitled to return shipping through the dispute when PayPal is asked to step in. You and the seller can negotiate something but the seller has to follow through on it and PayPal can't force them. PayPal can only refund what you originally paid through the dispute.


Kudos & Solved are greatly appreciated. 🙂

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2 REPLIES 2
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@NAMVAR 

 

https://www.paypal.com/webapps/mpp/refunded-returns

 

You might have to, can't have both money and item. See if you are eligible for refunded returns. 

 

PayPal resolves it their way by return for a refund if you and seller can't come to an agreement and you're not entitled to return shipping through the dispute when PayPal is asked to step in. You and the seller can negotiate something but the seller has to follow through on it and PayPal can't force them. PayPal can only refund what you originally paid through the dispute.


Kudos & Solved are greatly appreciated. 🙂
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NAMVAR
Contributor
Contributor

Thank you for your concise response. I would say it might be PayPal's responsibility to recognise such this supplier who is not reliable. They keep the customer wait for a few weeks and after a while, the customer will receive a product that is totally different than what they have shown on their website! And they don't even take the responsibility of this mistake.

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