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Shenzhen Soweway International Logistics Co Fraud

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PayPal Employee

Re: Shenzhen Soweway International Logistics Co Fraud

Hi @KellySQuestions 

Thanks for the swift response.  I'm sorry i stand corrected on this, as for the verification of the city/town which was required by the shipper our customer service representative has the capacity to translate it for you so all you have to do is go to our PayPal website at the bottom click the contact option besides help, once you click  "contact" it will route you to the page that say “Contact Us” click that and there will be options provided.

 

If it's still no response, then let's wait until our phone line becomes available. I hope i was able to assist you on your concern. Thank you for your patience and keep safe!

 

**** If you find my post very helpful enrich the community by giving kudos or accepting it as a solution. ******

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Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

Thanks Teddy, I was told by a PayPal customer service worker "Cheryl", that she could not translate the address and will need 72 hours to get that back to me. I filled out the survey at the end of our conversation and noted that the amount of time I have spent attempting to find answers to this has surpassed both the value of the item and the funds stolen by this malevolent seller. Shenzhen Soweway Logistics is a shell game and knows exactly how to outlast the customer victim who may not be able to spend the time to recoup their payment. I continue to seek a full refund but will not receive anywhere near compensation due in this process. I am, however, willing to continue spreading their practices to everyone I know, in an attempt to bring their despicable practices to light.

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PayPal Employee

Re: Shenzhen Soweway International Logistics Co Fraud

Hi @KellySQuestions 

So glad that you were able to get hold of a customer service representative and somewhat have a solution on your problem.  How i wish i could help you on that but my resources currently limited but rest assure you are in good hand and that this will solve in due time.  Now as to this seller, allow me to somewhat give you insights as to what may possibly happen, our security team is currently reviewing all sellers account and that once this seller was found engaging in illegal activities and violating the Agreement Policies between PayPal and the sellers, they immediately put limitation or restrictions on thier account so that they can do business until they comply to the agreement policies.  I hope i was able to assist you. Stay safe and i truly appreciate your patience in dealing with this matter. 

 

**** If you find my post very helpful enrich the community by giving kudos or accepting it as a solution. ******

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Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

This was in April and you PAYFAIL, I mean PayPal didn't stop these criminals yet after soooo many complaints?
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Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

Ahora han cambiado ligeramente el nombre SHENZHEN SOWEWAY "INTERNATONAL" LOGISTICSCO.,LIMITED
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Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

What is the translation in English?  If you speak English?

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Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

What a disgrace of a false company ! Chinese are at it again! Great way to get our hard earned money and at such a horrible time during Covid! I will contact my credit card company and put this company name out for shame! Problem is I bought the planters online at what I thought was a legitimate company. NOT
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Frequent Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

Everytime I see one of their ads I leave very negative comments on it. People ask them where the company is located and they don't tell them. So I do my communication service thing and post it! I'm getting fewer ads on my FB page now!
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New Community Member

Re: Shenzhen Soweway International Logistics Co Fraud

I ordered a barbecue grill from this company too last May 26.until now it’s not yet deliver. I hope PayPal must file action regarding fraud merchants like Shenzen Someway International logistics.
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Contributor

Re: Shenzhen Soweway International Logistics Co Fraud

Finally we are getting answered from PayPal to the scam
My claim was refused as I the tracking information lost the parcel in China. Which when i proved to PayPal that
1. the return address supplied was fake, the province had the wrong post code
2. doubts id the industrial estate existed
3. The return address was different to the dispatch address
4. was different to the registered address of a company of the same name.

Case ID: PP-D-43776089