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I ordered a sink stand back in April 12 , 2020 and i am still waiting for it. When i email the seller at first it kept saying it had shipped, so i waited some more . Then another month later i emailed again and they responded that it shipped but no label had been created and that because of the virus many of their orders were either delayed or returned. So now am emailing them and they cant even receive anymore emails because it says that they've exceeded the amount of emails allowed ! What the heck is that ? I paid $28.88 and expedited shipping for what ?? I want my refund because i am obviously not gonna get my order. What can i do ???
Is your Paypal account tied to a credit card? IF so, contact them to reverse the charge. IF not, please read some of the other posts for suggestions as to what they are doing?
I'm sorry, this is what this fraudulent company is doing. We are all hoping Paypal will take the initiative to credit back all the orders placed thru them to this company which is probably magical thinking.
I put the message on my FB page. If they can not give you the location, their return policy and if they insist on using Paypal, those would be a few clues. If asked if their company is Shenzhen----- and they don't answer, that's another clue.
There are a few China based companies I have ordered thru with no problems. Their website is consistent, their tracking numbers and estimated arrival dates are right on, and they have a return policy.
Hopefully with enough of us creating headaches for them, they will cease to exist---:)
I have exactly the same experience. I ordered a putting practice mat on Apr 30 after seeing a FB ad. After 2 weeks I saw this thread and realized that it's a scam. I immediately sent an email to them and raised a dispute with PayPal. After one or two days, they created a shipping label (after contacted by PayPal I believe). I finally received the package today (Jun 15). Unsurprisingly it contains 3 unbranded golf balls, not the putting mat (the same as reported by other users of this thread).
Immediately PayPal closed the dispute and changed its status to 'Resolved'. I tried to search the reporting options on the PayPal page for escalation but there simply are no options to report what I received is not the same as my order. So PayPal closed all avenues for me to use their protection scheme (as advertised on their web site) to claim a refund.
It seems to me PayPal is collaborating with this Shenzhen company. It does not make sense that PayPal still allows this company to use their platform after so many users complaining. Not sure what we can do but PayPal is not an honest company. I've decided not to use their service anymore to avoid future loss.
In order to increase your chances of getting a refund (which I was just able to do), I would recommend the following:
1. dispute the transaction - I don't remember how I did this, so google it or go into PayPal FAQs to find the exact process. Do this AS SOON AS POSSIBLE. There is a time limit.
2. have lots of evidence. I sent in pictures of what was promised (from the ppyfood website and Facebook caches) and a picture of what I received - with a ruler for scale.
3. explain everything VERY CLEARLY. Make it short, make it factual - do not blame or get angry. Just stand by the basics: I ordered X, I got Y, I want 100% refund.
4. the "company" gets a chance to refute it - they offered me a 10% refund, then a 25% refund, then a 50% refund, then they stopped answering. I responded each time very factually. Do NOT get angry and do NOT blame. Take the higher road.
5. stay on top of this - I responded each time within 24 hours. Yes it's work, but if you want a better chance of getting your refund, do it. The company in question AND PayPal need to see that a) you are reasonable and b) you won't go away. Be persistent, be firm, be polite.
6. take screenshots and be prepared to keep a file of everything - document everything - keep copies of your messages with PayPal. I will also add here that it's very weird that a) you con't download a PayPal help message thread and b) there are no dates embedded in the messages. This seems cagey to me, but that's another soapbox. Document everything, and keep your own copies.
7. be polite, be factual, be firm, be consistent - you get the idea.
Be a thorn in their side - but a polite and firm one. Stay on top of everything. Don't blink, and good luck. I'm still hoping that this refund (which is now the second time it has been "refunded") will actually show up this time...)