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Could someone advise me, in this time of CoVid19 closure of PayPal phone helpline, how to continue fighting for my fraudulent claim that placed 95USD charge on my account? Last written instruction from PayPal, was to mail back the broken,worthless piece of plastic I was sent to Hong Kong and send the tracking number verifying I did so. Have original receipt which is in no way representative of my shipment but cannot seem to get traction with company.
Should I take dispute to CC company instead? Thanks In Advance!
Solved! Go to Solution.
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Buyer Protection
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Fraud & Phishing
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I’m not able to open a case regarding a product I’ve order. I go thru all the options but there’s no way off actually opening a case to say I’ve not received this item.
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buy a Multi-function Circular Saw and the product never came, here is the receipt ,I have tried to communicate but they do not answer
Your receipt for payment to SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED
Inbox
x
PayPal
Apr 19, 2020, 9:14 AM
to me
Jose <removed>, thanks for using PayPal checkout!
You paid $26.98 USD to
SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED
Thanks for using PayPal, Jose <removed>
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Payment details
For your purchase on April 19, 2020
Details
Multi-function Circular Saw
$19.99 USD
Subtotal
$19.99 USD
Shipping
$6.99 USD
Total
$26.98 USD
The transaction will appear on your statement as PayPal * PAYPAL *SOWEWAY
Ship to
<removed>
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Receipt number
3966-2436-7134-2428
Save this receipt in case you need to contact SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED or PayPal customer service.
Invoice ID: c12425151479843.1
Merchant details
SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED
Customer Details
Jose <removed>
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Interesting, Paypal would not let me post the email address i was corresponding with???? Guess I may have to send it to you privately??? It says" the message body contains xxxxx which is not permitted in the community" Perhaps private emails are not permitted? Not sure
Sorry, It made me delete both of them, so email addresses are not permitted.
The first one is the one that I have around 30 emails with and within a day or so, seemed to respond. The second one was on the invoice and said he was the contact, but when I used that email, the one above is who responded.
Good luck. Their last email offered me 70% off. I told them I already got my refund.:)
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