Shenzhen Soweway International Logistics Co Fraud

KellySQuestions
Contributor
Contributor

Could someone advise me, in this time of CoVid19 closure of PayPal phone helpline, how to continue fighting for my fraudulent claim that placed 95USD charge on my account? Last written instruction from PayPal, was to mail back the  broken,worthless piece of plastic I was sent to Hong Kong and send the tracking number verifying I did so. Have original receipt which is in no way representative of my shipment but cannot seem to get traction with company.

Should I take dispute to CC company instead? Thanks In Advance!

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347 REPLIES 347

Montana_girl
Contributor
Contributor

Keeping nagging until you get your money back.;)

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Ritarambo-3919
Contributor
Contributor
Same kitchen rack— advertised in Facebook. Same response from Shenzhen— nothing. Scam... as so many have attested!
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xjx
Contributor
Contributor

I’m not able to open a case regarding a product I’ve order.  I go thru all the options but there’s no way off actually opening a case to say I’ve not received this item.   

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cdrollinitis
Frequent Contributor
Frequent Contributor
Dispute it through your credit card company then.
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papisam
Contributor
Contributor

buy a Multi-function Circular Saw and the product never came, here is the receipt ,I have tried to communicate but they do not answer

 

Your receipt for payment to SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED

Inbox

x

 

PayPal

Apr 19, 2020, 9:14 AM

to me

 

Jose <removed>, thanks for using PayPal checkout!

                              

                              

                              

               

You paid $26.98 USD to

SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED

               

Thanks for using PayPal, Jose <removed>

Create a PayPal account in just a few seconds so every checkout is a snap!

 

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Payment details

For your purchase on April 19, 2020

 

Details

 

Multi-function Circular Saw

 

$19.99 USD

 

               

Subtotal

 

$19.99 USD

 

Shipping

$6.99 USD

Total

$26.98 USD

 

The transaction will appear on your statement as PayPal * PAYPAL *SOWEWAY

 

Ship to

 

<removed>

 

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Receipt number

 

3966-2436-7134-2428

 

Save this receipt in case you need to contact SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED or PayPal customer service.

 

Invoice ID: c12425151479843.1

 

Merchant details

SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED

Customer Details

 

Jose <removed>

 

 

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cdrollinitis
Frequent Contributor
Frequent Contributor
Try to file a dispute with PayPal. If that doesn't work, go through your credit card company. Good luck. Also, go on Ecommerce.gov and file a complaint. It's very easy to do.
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Montana_girl
Contributor
Contributor

I have a email address that they seem to answer to.  Are you interested in it?

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Montana_girl
Contributor
Contributor

Interesting, Paypal would not let me post the email address i was corresponding with????  Guess I may have to send it to you privately???  It says" the message body contains xxxxx which is not permitted in the community"  Perhaps private emails are not permitted?   Not sure

 

Sorry,  It made me delete both of them, so email addresses are not permitted.

 

 

 

The first one is the one that I have around 30 emails with and within a day or so, seemed to respond.  The second one was on the invoice and said he was the contact, but when I used that email, the one above is who responded.

 

Good luck. Their last email offered me 70% off.  I told them I already got my refund.:)

 

 

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