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This exact thing happened to me too! Almost like I wrote your exact description. Fortunately Paypal refunded me today. 6 weeks after the purchase, but regardless I am made whole again.
Now what to do with that sketchy toilet paper....
Same here. My disputed charged on my credit card went through but until then I had a lot of emails with them. I don't know if I mentioned, I had received 2 pkgs of 8 rolls, very small, and one ply. My invoice showed 3, but it didn't matter. I will say they were good about answering emails, with a final offer of 30% off which they claim was below cost, and if I returned the product, it would be at my expense, which would be $20 to send back to China
I was waiting to see if they disputed my charge back, but I don't think they even saw a credit on their bank statement so I am guessing they have a lot of low paid people working for them who never see the bank statement.
I will donate the toilet paper to perhaps the food bank
I hope with enough unhappy customers, both Paypal and Amazon will refuse to allow them to use their accounts.
I now can fill my time with more positive things;)))