We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Is your Paypal account connected to your credit card? If so, go to the credit card company and dispute the charge. saying you never received it.
I will say, not necessarily in their defense, that anything coming from China slowed way down. But chances are you will never receive it, as that is what they do.
Good luck. Many other have suggested complaining to ECommerce or BBB.
Frankly, I think Paypal should go down the list and credit every order given to this company.
and payPal withh decide against you
1. dispute tracking details
2. never arrived as the return address was fictitious....
I have had both excuses...
I ordered an automatic "ball launcher" from this company - all I received was a "tennis ball" - I filed a dispute (never got a tracking number) Pay Pal "supposedly contacted them and they say it was delievered" - No they only delivered a BALL - not a launcher - trying to contact company but only find "web page no longer there". The tracking number pay pal gives me shows delivery - that was the BALL delivery not the launcher. They gave some story that they were overwhelmed with orders but it has shipped - well low and behold I have not received a launcher which I ordered but Pay Pal has closed my case telling me "they are sorry I am having problems" to contact seller - how do I contact the seller when they have not contact!!! I am extremely upset and thought I had protection using Pay Pal. Guess I need to find some other way to pay for stuff.
I understand. I ordered toilet paper from the same site, which is no longer. It showed one picture, received something else. Supposed to be 3, got 2. No packing slip to say 3 was shipped. label says 2 ctns, received one. But it doesn't matter. I have disputed my charge as it is way over priced for what I received. I have been in contact with them and they have responded to all emails. I can share that with you, if you like.
their stand is I got what I ordered. No I didnt get all and it was horribly misrepresented.
On the mailing label, it does show a residential address with a phone number-----interesting. But when I told them I want to send it back, they were adamant that it not be sent back to either address on the label:)) and shipping it back to China (aha) would be too expensive.
Most of these orders are not a lot of money, but I think they count on customers thinking there time is not worth the hassle. Even if they end up with my $80 and I hope they don't, I've given them a headache answering my emails.
You may consider disputing your payment, if its not too late, with the claim that you have not received the product??
Best of luck.
Everyone needs to tweet PayPal @PayPal and @AskPaypal, tag their CEO @DAN_Schulman, tag the FTC: @FTC and BBB: @bbb include the hashtag #PYPL #dishonest #fraud, and tag the Twitter account for the mailing service that the fake tracking ID is from USPS: @usps UPS: @ups FEDEX: @Fedex DHL: @DHLUS
In that tweet people need to call out that PayPal is dishonest and helps fraudulent sellers and are too lazy to validate tracking IDs.
They are more protective of their social media presence and image than their customers. PayPal is a bad company.
@Teddy25 How many people need to be scammed before this account is shut down?
I also submitted a dispute against this seller. I ordered $700 worth of LED grow lights from this seller and they sent me the wrong ones.. The lights they sent me were junk and they were maybe worth $40 tops. I requested my money back and they required me to ship them to Hong Kong. Yeah, over $140 to ship back. Homey don't play that. Easier route is to just claw back my money via chargeback!!