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Shenzhen SUYA Logistics Co., Ltd.

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Contributor

Shenzhen SUYA Logistics Co., Ltd.

Placed order with Shenzhen SUYA Logistics Co., Ltd. , emails a tracking # that is invalid.  Website is not valid and they email, shipping is delayed.  PAYPAL will not provide refund.  Time to question Paypals customer service that is not very good.  I'll be looking at using a different payment method in the future.  My visa or AMEX card would have taken care of this quickly.  TOTAL SCAM!  I've been charged and received nothing..  Buyer beware on both Shenzhen SUYA Logistics Co., Ltd. and PAYPAL!!!   I see many complaints of the same two...  Good luck and becareful.😪

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: Shenzhen SUYA Logistics Co., Ltd.

@jdubya73 

 


Chinese Web Sites or on Facebook easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

So which dispute did you open, did you escalate to a claim?

What decision did paypal make? 

Did you appeal?

Did you fund your paypal payment via a credit card?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

29 REPLIES 29
Highlighted
Esteemed Advisor

Re: Shenzhen SUYA Logistics Co., Ltd.

@jdubya73 

 


Chinese Web Sites or on Facebook easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

So which dispute did you open, did you escalate to a claim?

What decision did paypal make? 

Did you appeal?

Did you fund your paypal payment via a credit card?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: Shenzhen SUYA Logistics Co., Ltd.

Currently, I have filed a complaint with the Better Business Bureau in San Jose, California.  I'm also working with Paypal customer service through Twitter and will keep an open public forum for followers of Paypal Twitter to be informed.  

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Member

Re: Shenzhen SUYA Logistics Co., Ltd.

Hi, PayPal says I need a report from a government agency to continue my claim. I don't have the IP address or some of the other information theyre asking for. Did you have that for your claim? 

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Contributor

Re: Shenzhen SUYA Logistics Co., Ltd.

No I did NOT need anything like that
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Contributor

Re: Shenzhen SUYA Logistics Co., Ltd.

They just denied my case for an item received that was not as advertised. If my PayPal is funded thru my debit card can I escalate to my bank?
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Contributor

Re: Shenzhen SUYA Logistics Co., Ltd.

Yes, go to your bank
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Contributor

Re: Shenzhen SUYA Logistics Co., Ltd.

I was scammed by this company and PayPal will not get my refund as they say the seller told them I received the merchandise. I ordered and electric floor mop and all I received was the two cloth cleaning pads and NO mop Do not use PAYPAL folks as they just don't care that we the consumer, are being ripped off
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New Community Member

Re: Shenzhen SUYA Logistics Co., Ltd.

I ordered a backyard golf game from this same company (Shenzhen SUYA Logistics Co., Ltd.) in April 2020 and was charged just under $30 for it.  Last week (mid June 2020) I received a small envelope from this company with one plain golf ball in it.  This is a complete SCAM.  They are obviously shipping "something" to give the impression to paypal that they are legitimate, but they Definitely are not!  Avoid this scam!!!!!

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New Community Member

Re: Shenzhen SUYA Logistics Co., Ltd. TOTAL SCAM

I ordered an automatic ball launcher for my dog and got a crappy tennis ball... What a sucky fraud of a company. The ball didn't even bounce. Ugh.