Shenzhen Ozhuo Technology Co., Ltd

[Supernatural322]

I ordered a Stephen King related jigsaw puzzle from this company and I received a puzzle with some random landscape picture on it that had nothing to do with Stephen King. In addition to not getting the puzzle I ordered the box was also damaged. I have been back and forth via email with the company and they are telling me that they can refund me 35% of my cost or I can pay around $20 to ship the crappy puzzle back to them in order to get a full refund. Why should I have to pay anything to ship it back when it was their mistake for sending me the wrong puzzle. They should not be allowed to advertise copyrighted materials they know they cannot legally sell and then rip people off by sending them some crap they didn't want. I want a full refund of my money. I have opened a dispute with PayPal but after reading all the posts here it appears they won't be of much help. PayPal really needs to monitor what companies they deal with. 

[LindaB1948]

I have the same problem with a chinese company that I ordered bras from. The bras were not as described, flimsy and way smaller than the size indicated. Back and forth with the company and they very arrogantly told me they would refund me $25.00 (cost was $60.00)  and I could keep the bras. Told them I wanted the whole anount. Then they offered me $30.00, and told me if I wanted full refund I could return them snd pay the high cost of mailing them back to china!  The advertisement showed American people and even indicated that it was an American company!  Paypal tells me they have reviewed my claim and ‘since the items WERE as described they are denying my claim! I can’t afford to lose $60.00!

[kernowlass]

@LindaB1948 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


In the event of a dispute as you choose your seller and not Paypal you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544   (thats the U.S one so you may have to select the one for your country).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.