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Our store General Item Return Policy - In most cases, items shipped from our store can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
Shenzhen Lijuan Trading Co., Ltd 3 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
Your experience is eerily similar to mine.
Instead of the cat library puzzle, they delivered the wrong item (a horror book themed puzzle) to my octogenarian parents (who were insulted) and then suggested that a $10.00 discount would be adequate. "It is our policy never to resend a package" they said, when they never sent the correct package in the first place. DO NOT DO BUSINESS with this company.