Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

[GJay]

For those saying what number to call - Contact Us / Disputes / Dispute a payment (or any other option) / Call us.

You get given a one time passcode with the number to call. 0203 901 700 (UK)

[Bellawalters]

How did you get it, im fighting this too and they expect me to send this junk back to China, can't even understand the address, and that isn't fair for me to be outta pocket! Still no refund with this scam company

[CanuckPete]

Same as everyone else, When I got to the end of the gradually increasing offers and made no counter -offer, other than 100% back, the company said the same to me...basically we’ll refund 100% if you send it back to this address that was in Mandarin. Just about blew a blood vessel and escalated the claim. Got info from PayPal about what documentation I needed. Just about blew another blood vessel. My province’s reporting system takes 15 days minimum, and only had 10 days for PayPal’s process. When I was able to call through to a customer service agent, things got WAY easier. They gave me a website for getting documents (don’t think I can post a website here...let’s say econsumer followed by a dot and a “gov”). That got me an instant file report. I asked the agent if I could return it to the Canadian warehouse or could I at least get a English translation of the address. I also said that I didn’t trust the company to be honest about getting the items back. The agent said that I didn’t need to bother. The items that I got (plastic hollow skulls rather than fire pit skull decorations) were basically worthless and that I didn’t need to send them back. She them told me that with the documents and photos I submitted as part of the claim, that the decision would be in my favour. Still waiting for final decision but she also gave me an equal amount in PayPal vouchers for my patience on the phone! Those arrived the next day. Speaking to the rep was definitely the way to go! Paula was amazing.

[CanuckPete]

Update: claim just awarded to me and refund was just processed. Took about a week from the date I escalated it. About 2 weeks from start of claim.

[CanuckPete]

...and didn’t return anything...

[Mindyriffa]

I just got an item that I’ve never even ordered a handheld saw versus a battery operated chainsaw I’ve requested my money back they won’t give it to me what do I do

[Suehamilton88]

No.... they will not send the shipping label nor will they provide the refund. There are no hoops to jump through.

[Martz75]

I fell into the same Scam and getting a cheap item. 

I filed a claim and got the same result, pushing the date and this seller wanted to pay a partial refund. So, reading into this community, I knew, I had to return the item, so I called PayPal and explained everything and mentioned that many people fell into this, so, now on this company will be removed to use in PayPal and I got my full refund. (I think I was lucky).

Lessons learned: Do not buy anything from China

[Thenora1964]

Langruian Electronic Commerce Co., Ltd. One & the same

[K8smn]

what phone number did you call>>>???? im stuck in the same boat as everyone else