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Took a while but I got through. When I was in the automated response loop, instead of choosing any of the options, when it asked me what i wanted, I kept replying, “To speak to an agent”, instead of the options they gave me. After doing that a few times in a row, the system put me through. Did this twice...first time I waited for the customer service rep to pick up. One hour...no pickup yet and I had to hang up. Second time, selected the “We’ll call you back” option. They did call back in about 20 minutes. Well worth it. Rep (Paula) was fantastic. When I asked for the address to return the junk, was told I wouldn’t need to because the items I received were essentially worthless. Also gave great advice on how to complete the process to get a full refund without returning the items. Told me where to get official documents immediately needed because I’d escalated the claim. I admit that I was totally shocked with the great service that I got from the agent. I was sure that I was going to get burned for the refund or the shipping.
I don't blame PayPal as much as I blame FaceBook for publishing these fraudulent ads. I tried contacting the Chinese company, but the email address has been "disabled". What a surprise. I'm out $30+ and I consider it a Life Lesson.
What surprises me is that FaceBook censors posts that don't agree with their political standards, but they continue to publish ads that are so deceiving.
Exactly. I've used Paypal since 2000! I could dispute this with any credit card company and have my funds back in a day. Paypal is incentivizing this.
Worst fraud out there right now and PayPal is horrible to work with. After this I have switched to using Amazon exclusively. Might pay a bit more but the resolution to receiving a bad product is much better.
That option has not been offered to me at all!
They have not even given enough to do customs clearance.
Paypal are really letting me down on this.