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It looks like this is ongoing, intentional fraud and PayPal's cruel joke of "purchase protection" just amounts to weak arbitration on the seller's terms. Once they offer a full refund in exchange for shipping the wrong item back at *MY* expense, Paypal's claim gives me no option but to accept those terms. Meanwhile, Paypal still profits from transactions from a fraudulent seller. They know this is happening but do nothing. Paypal SUCKS.
I strongly encourage all those affected by this seller, contact PayPal customer service over the PHONE! after 3 months of debating, providing all info and given the run around, i finally called INN, I also was so fortunate to start a new case all over again (ONLINE) and meet a new customer service rep who finally reviewed all my convos and info and took it upon herself to refund me with barely any debate! PAYPAL CUSTOMER SERVICE REPS CAN REFUND YOU THEY ARE SIMPLY LAZY!!!! I sent her a link of this commentary to display and share that there are many other affected by this "company" I also called customer service, although a long and tedious process I reported the seller along with letting them know I will be closing my PayPal account! it is untrustworthy and frankly useless! PAYPAL KEEPS TELLING ME THERE ARE NO FILES CLAIMED AGAINST THIS COMPANY- ALTHOUGH I CAN SEE HERE HOW MANY OTHERS HAVE BEEN AFFECTED! ITS CRAZY! PAYPAL DOES NOT PROTECT YOU! YOU CAN PURCHASE DIRECTLY THROUGH YOUR CREDIT CARD AND HAVE BETTER COVERAGE THROUGH YOUR OWN BANK! CLOSE YOUR PAYPAL ACCOUNT AND TELL OTHERS! FOR YOUR OWN PROTECTION!
I have searched high and low for a phone number to PayPal customer service and have had NO luck finding one. If anyone can see one on your platforms can you share it here?
I talked to a live person at PayPal and was unable to get a return shipping label. They said they would reimburse $30. I went to the UPS store to mail the package back and to mail it was going to cost $192. I decided to ship them empty boxes and that brought the cost down to $38. We'll see what happens. If any of you can figure out how to reach me, I am a Realtor in Houston Lisa <removed>, please send me details about your experiences, including the date you made your purchase and where you found the product advertised ex: FB, Google, etc.. I am going to file a formal complaint with the F T C on Monday. I looked today and there is no complaint currently filed with the name Haizhide. Hopefully you will be able to find this F T C case online and add your specifics to it. Interestingly, the F T C uses PayPall to send refunds when they are able determine fraud has been committed and are able to help refund money to the victims.
Thank you so much, Lisa! I'd be interested in giving you my experience details once I know what all you are needing for filing to the FTC! I also hope others join in on this journey to do the right thing for everyone involved in this and other scams. It seams this company is very good with changing its name and online appearance as well, so there may be many more involved through PayPal with them. I think I found you on Facebook and Zillow, would you like me to contact you there through FB messaging?
I ordered 8 complex laptop stands for $98.50 and got cardboard cutouts. The seller offered a $48 refund; I declined. The seller offered a full refund upon return. Return shipping would be $69 with USPS. PayPal dispute center required I upload tracking within a few days to get the refund upon return receipt. My wife called in to PayPal.* Mind you, this is now 46 days after the order. We told the agent what we ordered and what we got. We informed her that we had reported the fraud to the FBI through ic3.gov, and that other users here (through this thread) had reported to the FTC. She had to jump through a few hoops, but ten minutes later we had a full refund. Our business account with a long history and high ratings of successful transactions may have contributed to her ability to fix our situation.
*Others asked how to contact PayPal by phone:
Click "Help and Contact" at the bottom of this page, possibly any page. Search for "Dispute" by typing in the search box. Click the first article that comes up. Doesn't matter what it is. Scroll to the bottom under "More Ways to Get Help" and click "Contact Us" in the bottom right. Again search for Dispute and click the first article that appears. Again, doesn't matter what it is. Scroll to the bottom of that article and click "Call Us" between the hours of 6AM-6PM PT (9AM-9PM ET). Note the number and the passcode. Jump through the million automated loops. Just saying "agent" won't work, but you will need to say "agent" a number of times, and at other times say one of the voice prompt options provided. It is a complicated AI system designed to not allow you to reach an agent, but you can outfox it if you are persistent.
If you put in your messages to PayPal that you intend to file a complaint with F T C they will call you
One the phone, we mentioned this complaint to the FTC and our own complaint to the FBI via IC3.gov. We had no problem getting our refund once we talked to a person, though getting to a person took 48 days and a lot of time waiting to the last minute for the seller to respond to dispute.