Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud
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Hi.
I ordered an item from this site, <removed> Instead of sending me this they sent a wrong item that is much lower in value. The seller acknowledged that they sent the wrong item. The refused to send me the correct items so I asked for a full refund. Now they want me to ship this back to China at my own expense. They are only willing to refund 30% of of what I paid for if I agree to keep the item. I said no, just want me refund.
As you can see this website is a scam, because the website owner does not ship the items. The scam is that they take your money, send you an inferior product which costs more to ship back, so that you will accept their partial refund order.
I don't know how Pay Pal expects me to resolve this. It seems like they are abetting this type of scam by not requiring the seller to offer a full refund and pay for the return shipping.
Please help if you know how to resolve this.
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Had the same problem, Paypal has no problem protecting these scammers as long as Paypal gets paid.
Paypal's answer is always the same "The case was closed as this transaction is ineligible for PayPal Purchase Protection."
Use to be when paypal would actually protect their customers from scammers. This is the 3rd purchase online in which paypal collects their fees from the seller and then totally distance themselves from the incident at the "no-resolution" center.
Do not use paypal anymore for online purchases.
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And neither will you. Go to PayPal resolution centre and start a claim. In the mean time start an email dialogue with the seller using your PayPal invoice contact email. You will not receive any replies from them and thus PayPal will see this. They WILL refund you if you follow their protocol. I've done it several times over the years (always seems to be Chinese scammers!) and they have always come good. But you MUST do all your communication with the seller through PayPal. Collect ALL communication you have received directly from the seller. Take screen shots of everything. I wish you luck.
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This is an obvious look the other way by PayPal, the claims against this Chinese company have been going on a long time with an incredibly large and well documented series of complaints, to no end. It’s still happening. PayPal is going to eventually be held accountable to all their customers, myself included, if this ever is brought to court.
Is anyone aware of other ongoing fraudulent activity that is also being ignore by PayPal? If so, please list it here. Take screenshots and keep records. PayPal can only suppress so much before they will be recognized as part of the scam. If this company has scammed and gotten away with it causing this much backlash/comments, think how many more must be facing the same, all while PayPal continues to profit off of us.
We have all been told that PayPal is a safe and reliable purchasing platform, this has obviously been a complete lie. They are deceiving their customers, siding with illegitimate unscrupulous party and ultimately they too are breaking the law. Record these actions by scamming vendors and record PayPals involvement, screenshot everything.
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