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Update. I have been informed by paypal that I now have to go through the office of fair trading to get documents to support my dispute. Action was required by 8th November Sunday, not bad I received the email on Monday 9th November. I tried to ring them but after listening to **bleep** MUSIC for over half an hour hung up and came on this forum to express my disgust AGAIN!
I was scammed also by this company! I ordered the "lifelike" shark and they sent me (2) 4" hard plastic sharks. PayPal also asked me to send this back to China and upload the return label (return at my own expense). I am so disappointed with PayPal that I am no longer utilizing their service. PayPal should protect our purchases, especially when they see so many of us scammed by the same company. Furthermore they should not even be attached as a payment option for this company!
Update. I now need to return my handsaw( portable rechargeable mini chainsaw) back to an address in China at my own expense ($38). I paid $48 for this saw all up I will have paid $86 for something worth about $3.
PAYPAL IF YOU READ THIS I'M GONNA BLOW UP YOUR BUILDING AND KILL ALL OF YOU FOR CAUSING MENTAL ANGUISH. THAT YOUR HONOUR IS MY DEFENCE unless you come to the party and honour my dispute.
14 October 2020
The links to the product purchased from this seller were conveniently removed once I made the complaint. Theses sellers are indeed SCAMMERS that PayPal refuses to acknowledge
Good morning PayPal. The seller is being unreasonable about a refund. They have even taken down the link to the item. They have also stated that it's not their problem but rather a problem with their supplier and admitted that the product was poor quality..... I would add that it was not only poor quality but a different product altogether than what was ordered. They offered $28 refund or a full refund if I send it back at a cost of $30 to me. At this stage, I believe that spending another $30 to return what is essentially a piece of firewood, would be a further loss than I have already incurred because I do not trust that they will actually refund the money. I have never had to make a claim before so I hope I am being reasonable and I apologise for the tone of this claim. Kind regards Warren
The product that arrived is Significantly Not as Described in the link. Please make a full refund.
28 September 2020 at 8:07:41 PM AEST
Dear customer, I am really sorry for this, product did not meet your expectations. We will report to the supplier and improve it. In addition, if the product is still useful to you 1. We refund you $10 as compensation, do you agree? 2. If you have other better suggestions, please tell us, we can negotiate. Please tell us your choice and we can handle it accordingly. Best wishes
28 September 2020 at 8:31:27 PM AEST
No the product is useless and not good for anything, and significantly not as described I require $77.69USD full Refund Thank you kindly
28 September 2020 at 11:19:29 PM AEST
Dear Customer, Hello, I'm sorry to bother you. The goods you received do not meet your requirements. This is a problem with the suppliers, and the quantity they provide us is not very good. We also report and improve to our suppliers. We apologize for any inconvenience. 1) How can we refund you $28, please? Because we will also suffer losses and transportation costs. You can keep it without returning it. 2) If you need to get a full refund, you may have to pay a shipping fee of $30. (There is no return label for international logistics, the freight is charged by the logistics provider, please understand. The return address is China.) Or, if you have other better suggestions, please let us know and we can negotiate. Best wishes
29 September 2020 at 4:49:52 PM AEST
After receiving an email saying I had to return the item to china, I had another saying my dispute had been resolved in my favour and upon checking my account I had received a full amount.
So Kudos to Paypal.
The lengths I had to go to threatening them, It worked.
Henceforth **bleep** buying through facebook.
Until you see your refund in paypal stay on them, i got that email too and it took about 3 weeks after that email and more back and fourth with paypal and those crooks Shenzhen Haizhide E-commerce Co., Ltd...