I Purchased an animated shark that on arrival was just an inflatable bath toy. They did the same with me and wouldn't refund.
I logged it as a case with Paypal and they have now agreed to accept the goods back if I return them. Same as you, the cost of the return is as high as the amount I have paid and they have been very clear that if they do not acknowledge receipt, they will not refund. Total scam!
They have also provided insufficient information required by the courier and for customs for me to be able to return the goods to them.
I cannot update the case file as there is no option in Paypal. I have chat messaged them several times and they are no help. They just keep repeating the information in the claim (which I can read for myself!). I have also emailed them and phoned them. To date, I feel very unsupported by Paypal who seem to struggle at understanding there is an issue.
I am not sure if I am more disappointed in the fraudsters who will obviously say they never received my return or Paypal for their less use than a chocolate fire guard support.
