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After dealing with PayPal, I do believe no one at PayPal reads or follows any conversations within their Help Community pages. And, I have learned that the Help Community portion of PayPal is a way for them to brush off those of us with real problems when it comes to scam purchases. With this Help Community, they are hoping we all can give each other answers so they don't have to deal with us. Very sad way to do business!
NEVER EVER ORDER FROM THIS COMPANY. Shenzhen Haizhide E-commerce Co., Ltd. THEY ARE SCAMMERS. THEY SHIPPED AN COMPLETELY DIFFERENT PRODUCT THEN THE ONE ADVERTISED. THEY REFUSE TO REFUND UNLESS I SHIP BACK TO: Return shipping address <removed> WHAT?! WHERE?!!! After multiple chat conversations, Paypal offered me: <removed> <removed> Not much better because it will cost me $45+ to ship back a product total price of $45. Absolutely ridiculous! These guys are scammers and PayPal refuses to force them to send a prepaid label to ship back and refund. Even if the buyer is a victim of BAIT and Switch!!! And since I am on a roll: PayPal, your chats are extremely frustrating. One must continue to make circles back to the original request to get an answer and has to wait hours for each response. That's not quality customer service! I will do everything to avoid purchasing using PAYPAL! EVERYTHING! Good bye to my money! I give up, tired of wasting my time.
It seems like I have been conned as well. I ordered a rechargeable pruning saw and received a hand saw. A lot of people are blaming PayPal but who else like me clicked on the item through Facebook? If anything Facebook should be held accountable as well for the ads they present. In the past I have had pleasant dealings with PayPal.
received an email through Paypal of an offer of $10usd refund for my incompletely incorrect order. I TOTALLY REJECT THEIR OFFER. If everybody accepted these offers then Shenzhen would be quids up, in my case $40usd up. Eg I offer to sell 1 sweet and Paypal bought it for $1 I send them the wrapper. They moan and put in a dispute wanting a full refund. Would Paypal accept my partial refund of 10 cents? I BET YOU THEY WOULD ESCALATE THEIR DISPUTE!!!!
I Purchased an animated shark that on arrival was just an inflatable bath toy. They did the same with me and wouldn't refund.
I logged it as a case with Paypal and they have now agreed to accept the goods back if I return them. Same as you, the cost of the return is as high as the amount I have paid and they have been very clear that if they do not acknowledge receipt, they will not refund. Total scam!
They have also provided insufficient information required by the courier and for customs for me to be able to return the goods to them.
I cannot update the case file as there is no option in Paypal. I have chat messaged them several times and they are no help. They just keep repeating the information in the claim (which I can read for myself!). I have also emailed them and phoned them. To date, I feel very unsupported by Paypal who seem to struggle at understanding there is an issue.
I am not sure if I am more disappointed in the fraudsters who will obviously say they never received my return or Paypal for their less use than a chocolate fire guard support.
Same situation for me. I ordered 2 "multifunctional tables" and received basically some kind of little book holders, a few pieces of useless wood. I'm stuck in the same ridiculous loops with PayPal customer service chat and couldn't get Paypal by phone. I waited on hold for almost two hours yesterday. In chat last night they said they'd call me on my primary phone number but so far, no calls.
I'm disgusted with PayPal and will avoid using them for purchases in the future, and will spread the word via social media that their customer service and fraud department are less than worthless.