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To contact PayPal via phone, click "Help and Contact" at the bottom of this page, possibly any page. Search for "Dispute" by typing in the search box. Click the first article that comes up. Doesn't matter what it is. Scroll to the bottom under "More Ways to Get Help" and click "Contact Us" in the bottom right. Again search for Dispute and click the first article that appears. Again, doesn't matter what it is. Scroll to the bottom of that article and click "Call Us" between the hours of 6AM-6PM PT (9AM-9PM ET). Note the number and the passcode. Jump through the million automated loops. Just saying "agent" won't work, but you will need to say "agent" a number of times, and at other times say one of the voice prompt options provided. It is a complicated AI system designed to not allow you to reach an agent, but you can outfox it if you are persistent.
you were lucky, I spoke to them on the phone and they told me that they will not do anything as I have not converted the dispute for "object to send" the item into a complaint within 20 days. Too bad that when I opened the report I had not yet received the item and therefore I could not know that they would send me an item that was not what I ordered. I sent messages and phoned but there was nothing to do. I also reported the scam but apparently they don't care.
Same thing, same product. We need to be sure to report the ads for the PIXEL-X store to the websites that show their ads too - Facebook and Instagram. I got snagged by an Instagram ad. The fact that one can pay by PayPal creates a level of perceived security and validity to the vendor the just simply is not true.
This was my exact experience. I carefully gathered photos, receipts, and proof to submit a dispute to Paypal. Paypal required me to ship the inferior/ incorrect item to China as my only option. It would have cost $40! I stated that I did not ship it and Shenzhen refused to provide a pre-paid shipping label. Paypal replied that I LOST the dispute. I've used Paypal for TWENTY years and could not believe this.
Paypal may as well have gone to China and made an announcement that this scam would be profitable and that Paypal would help. It's easy for any scammer:
Step 1) Advertise item worth $40 - $50 at $30
Step 2) Accept $30 via Paypal
Step 3) Mail out $5 item that is nothing like the $40 item you advertised
Step 4) Refuse any refunds, except maybe $3 or $5 if the person is really pushy
Step 5) Wait for Paypal to have your back - they want to make sure you keep your hard-earned $30 through your successful scam
I was refused a refund for over a month via some bot. I finally spoke (wrote "author") to a real person via the FB PayPal page-completely refunded and I did not have to return the item.
Continue to dispute. You can reopen claim/dispute. There are instructions in this section on how- take a deep breath and scroll through them.
It's work (primarily time) but you'll get satisfaction if you persist.
The issue is that Paypal should be protecting consumers from these scams. Requiring a person to keep chasing down their $30 isn't reasonable. I've already spent more than $30 worth of my time on it. At this point, it's not about my $30. It's about Paypal facilitating a scam company taking $30 from a huge group of people. I barely blame the scammers for making money this way if there are huge US corporations helping them along.
Exactly! Just the process of filing this complaint cost me far more in time than I could hope to recover. The fraudulent product that I received was already worth less than how much I earned in one hours time. This is about an American company who is enabling, promoting, facilitating, and profiting from a Chinese-government owned and operated criminal enterprise. We have already provided Paypal with a dossier of real time cases of this collusion in action. How much further will Paypal go with their participation in victimizing the very people that they claim to protect? They continue to handle our complaints in an arbitrary and random process designed to wear us down while reversing only a few select—particularly vocal—cases by refunding their money. It is corrupt, criminal, and Paypal needs to account for their role.