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Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

I've been fighting PayPal on this since AUGUST!

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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

Same problem. I am also not planning to send anything back, as that is going to cost me money and then they can say it is not received in given timeframe. So, it will be double loss. Let us not send anything back.

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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

I was told by PayPal they cannot claim it was never received as they can track it by tracking number, however I've read in the comments they provide a false address with no one even there! but at least some people have gotten this far s getting a reply or return option. they are offering me a partial refund. but I keep refusing and starting new cases!

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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

I was offered 4 dollars and they wanted me to return the piece of junk

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New Community Member

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

I too have made a purchase with this company. I did not receive tracking info, nor an email confirmation. How do I contact them. It has been weeks since my purchase through paypal.
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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

I fell for the facebook ad too for the multifunctional table and received a plate stand.  I opened a case straight away and uploaded pictures of the 'alleged' product and what i received!  Similar to what people have said the 'company' said they would refund me once I returned to product.  After reading the thread I was concerned they would claim they didn't get it or it was a false address.  The return address the seller provided on the dispute was part Chinese, and the only option was to upload tracking or close the case,  so RANG Paypal on Friday (16.10.20), they gave me the English address associated with the account,  assured me that once tracking was uploaded they would refund regardless of whether they claim to receive it or not. And that you can be reimbursed for postage up to £15. Couriers were quoting silly money, but Royal Mail (I'm UK) International Tracked and Signed was £12.15 (Large letter).  I posted on the Saturday lunchtime and uploaded tracking information and had an email this morning (19th) closing the case in my favour with full refund and also an email saying my postage costs have been approved and reimbursed.  

 

I also made the agent away of this thread, which he said he would escalate.  Granted I have spoken to Paypal agents in the past and this one (Aidan), was one of the most helpful i've ever encounted.  In the past, not so lucky!  Stick with it folks and keep pushing.  Good luck all. 

 

Moral of the story, I need to stop being a sucker for targeted ads!

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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

For those saying what number to call - Contact Us / Disputes / Dispute a payment (or any other option) / Call us.

You get given a one time passcode with the number to call. 0203 901 700 (UK)

 

 

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Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

How did you get it, im fighting this too and they expect me to send this junk back to China, can't even understand the address, and that isn't fair for me to be outta pocket! Still no refund with this scam company
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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

Same as everyone else, When I got to the end of the gradually increasing offers and made no counter -offer, other than 100% back, the company said the same to me...basically we’ll refund 100% if you send it back to this address that was in Mandarin. Just about blew a blood vessel and escalated the claim. Got info from PayPal about what documentation I needed. Just about blew another blood vessel. My province’s reporting system takes 15 days minimum, and only had 10 days for PayPal’s process. When I was able to call through to a customer service agent, things got WAY easier. They gave me a website for getting documents (don’t think I can post a website here...let’s say econsumer followed by a dot and a “gov”). That got me an instant file report. I asked the agent if I could return it to the Canadian warehouse or could I at least get a English translation of the address. I also said that I didn’t trust the company to be honest about getting the items back. The agent said that I didn’t need to bother. The items that I got (plastic hollow skulls rather than fire pit skull decorations) were basically worthless and that I didn’t need to send them back. She them told me that with the documents and photos I submitted as part of the claim, that the decision would be in my favour. Still waiting for final decision but she also gave me an equal amount in PayPal vouchers for my patience on the phone! Those arrived the next day. Speaking to the rep was definitely the way to go! Paula was amazing.
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Contributor

Re: Shenzhen Haizhide E-commerce Co., Ltd - scheme/fraud

Update: claim just awarded to me and refund was just processed. Took about a week from the date I escalated it. About 2 weeks from start of claim.