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I'm in the same situation with this fraudulent piece of _____ company! PayPal keeps pushing the date back on when they will respond to me. I am about to follow your example and post on their Facebook page. Maybe they will respond and refund my money. This is terrible.
100% agree. I have been scammed by these people too. I purchased an item from them and immediately requested return when I received something completely different from what was advertised. They refused my full refund request, only offering a partial refund of 30% of what I paid. I use Paypal to pay for all my transaction purchases so I can be protected from these people that are solely out to make money by scamming innocent customers. I hope Paypal does what is right and stands behind their promise to their customers.
I found the address that was on the package! Joe <removed>, <removed> New Castle, DE 19720. If this is the same address your AMAZING HOLIDAY TABLE was shipped in, that's who your only liable to ship the junk back to. And I mean junk. This is what I got:
I didn't even bother to open it. PayPal finally agreed to make them refund my money without returning. They **bleep** up when they gave PayPal the same return address that I have for another item I bought supposedly from a totally different company. So 1 down and 2 more to go.
I have made up my mind that if I order from China, it will only be from AliExpress. More communication and they do not make you ship back once they see it was their error.
All the comments here are depressingly familiar as I've had the identical experience.
I was under the impression that Paypal offered a copper-bottomed payment solution that meant they were there for us in disputes of this type. On the basis of my experience I will not be using PayPal again nor will i be recommending them as a payment solution.
Apparently PayPal is completely unwilling to shut down scam artists like this, so we should find other payment services who will support their customers. The PayPal resolution center is automated, and there's no way to get satisfaction. Caveat emptor.
This needs to be escalated to Daniel Schulman CEO of Paypal / <removed>
Perhaps he needs to know how his company is being ran, providing unsupported protection to his customers and allowing these phony chinese companies to rip us off!
Paypal removed the email address posted for Daniel. WTF is going on with this company?? Protect your customers!!
They are protecting their customers, but on the seller's side, 4.9% of transactions are always nice. I reported the website of these scammers for a week indicating that they are using the Paypal circuit to make scams and according to the regulation they should be barred to use it but the website still has the possibility to use Paypal.