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" PayPal's policy of requiring the buyer to return to an unintelligible and incomplete address to in some Chinese province is shameless and violates any protection from complete fraud and misrepresentation."👊💥
I sent the address to a bot conversation several times along with my PDF of the situation over and over again. I finally got an agent who sent me a physical address in English. That's when I got even more upset that the shipping to this address was way over the $35 shipping refund AND I questioned PayPal that I would never know if this address was legit or if the product was received unless I shipped it FedEx or DHL. So why should I pay for shipping on top of my original purchase?
I had to remind them over and over again how they had "both legal and ethical responsibilities and the leverage; it's time to use it to stop a fraudulent company from taking advantage of PayPal customers". I posted this on the PayPal FB page over and over again. Finally the "author" of the page had some influence because they posted that I would get an email.
Thankfully, I received a full refund but this company needs to removed from using PayPal for their sales. Something needs to be done to stop the bait and switch they continually practice and I wish I had the legal mind to do it - this situation was the most frustrating expertise -EVER! And it still angers me that it even happened - that I had to deal with this nonsense for over a month.
Keep at it.
Saying a prayer that this nonsense is recognized and stopped across the whole PayPal platform.🙏
I'm in the same situation with this fraudulent piece of _____ company! PayPal keeps pushing the date back on when they will respond to me. I am about to follow your example and post on their Facebook page. Maybe they will respond and refund my money. This is terrible.
100% agree. I have been scammed by these people too. I purchased an item from them and immediately requested return when I received something completely different from what was advertised. They refused my full refund request, only offering a partial refund of 30% of what I paid. I use Paypal to pay for all my transaction purchases so I can be protected from these people that are solely out to make money by scamming innocent customers. I hope Paypal does what is right and stands behind their promise to their customers.
I found the address that was on the package! Joe <removed>, <removed> New Castle, DE 19720. If this is the same address your AMAZING HOLIDAY TABLE was shipped in, that's who your only liable to ship the junk back to. And I mean junk. This is what I got:
I didn't even bother to open it. PayPal finally agreed to make them refund my money without returning. They **bleep** up when they gave PayPal the same return address that I have for another item I bought supposedly from a totally different company. So 1 down and 2 more to go.
I have made up my mind that if I order from China, it will only be from AliExpress. More communication and they do not make you ship back once they see it was their error.
All the comments here are depressingly familiar as I've had the identical experience.
I was under the impression that Paypal offered a copper-bottomed payment solution that meant they were there for us in disputes of this type. On the basis of my experience I will not be using PayPal again nor will i be recommending them as a payment solution.
Apparently PayPal is completely unwilling to shut down scam artists like this, so we should find other payment services who will support their customers. The PayPal resolution center is automated, and there's no way to get satisfaction. Caveat emptor.
This needs to be escalated to Daniel Schulman CEO of Paypal / <removed>
Perhaps he needs to know how his company is being ran, providing unsupported protection to his customers and allowing these phony chinese companies to rip us off!
Paypal removed the email address posted for Daniel. WTF is going on with this company?? Protect your customers!!