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I had the same problem as all of you with the Bait and Switch, except I ordered a motorized Pool Float. I should have known, I found another retailer selling the same product for $200, and this company was selling it for $70. I bought two of them. The product I received was a non-motorized regular pool float like one you might purchase at the dollar store. It probably retails for about $5. This is a complete ripoff and I can't believe I was stupid enough to fall for it. I will NEVER order any product ever again where the merchant requires payment via PayPal because I am so disappointed with how PayPal has handled this. If I pay a merchant directly with a credit card, it's very easy to file a dispute thru the credit card company. With PayPal filing a dispute is extremely painful. I thought PayPal was good protection because you weren't giving your credit card company to the merchant, but I'm finding it's only good protection for the merchant. The Consumer gets **bleep**!
I've had the exact same problem - I even ordered the same item.
I'm absolutely sure that thing doesn't even exist.
I had a few chats with them, when they asked me to send this back and they would come up to the expenses I contacted PayPal's customer support.
Anyways I was not very happy with the outcome - they said I have to send the item back and provide shipping information or the case will be closed (pretty rude workflow imho). That said I shipped that sh*t item today and placed an request for reimbursement of expenses with PayPal.
I hope that they kick their account.
They shouldn't support such a fraud company.
Yea - shame on me that I ordered something there and didn't have a further look before placing my order, happily it looks like I'll get my money back.
I do a fair amount of buying and selling musical gear (mainly effects pedals) on REVERB. I had a clip filed that a nearly new pedal in original box was "not as described"...the cited reason was that the pedal emitted an overwhelming bad odor. The buyer lived in my same state and received the pedal within 48 hours of payment, so having just checked & packed the pedal, I knew that either it was "smellified" in shipping or by the buyer after receiving. I authorized a full return upon receiving the pedal; REVERB paid for and emailed the buyer a return shipping label. I received my pedal back & there was zero odor on the pedal, the original pedal factory packaging, and my packaging (I asked the buyer to return the original packing material). I had my wife, the lady across, and our postal delivery lady all smell it who confirmed that there was no discernible odor. The buyer's complaint could not pass the 'smell test" for honesty. I ended up keeping my pedal--it was a good one & I didn't't really need the $$, but I did forfeit cost of the "free shipping" to the purchase, but considered it another lesson learned. I'm posting this story to illustrate that the listing/shipping services were through REVERB, and the buyer received full Buyer Protection, even though his reason for returning it to me was completely bogus. PayPal's policy of requiring the buyer to return to an unintelligible and incomplete address to in some Chinese province is shameless and violates any protection from complete fraud and misrepresentation.
" PayPal's policy of requiring the buyer to return to an unintelligible and incomplete address to in some Chinese province is shameless and violates any protection from complete fraud and misrepresentation."👊💥
I sent the address to a bot conversation several times along with my PDF of the situation over and over again. I finally got an agent who sent me a physical address in English. That's when I got even more upset that the shipping to this address was way over the $35 shipping refund AND I questioned PayPal that I would never know if this address was legit or if the product was received unless I shipped it FedEx or DHL. So why should I pay for shipping on top of my original purchase?
I had to remind them over and over again how they had "both legal and ethical responsibilities and the leverage; it's time to use it to stop a fraudulent company from taking advantage of PayPal customers". I posted this on the PayPal FB page over and over again. Finally the "author" of the page had some influence because they posted that I would get an email.
Thankfully, I received a full refund but this company needs to removed from using PayPal for their sales. Something needs to be done to stop the bait and switch they continually practice and I wish I had the legal mind to do it - this situation was the most frustrating expertise -EVER! And it still angers me that it even happened - that I had to deal with this nonsense for over a month.
Keep at it.
Saying a prayer that this nonsense is recognized and stopped across the whole PayPal platform.🙏
I'm in the same situation with this fraudulent piece of _____ company! PayPal keeps pushing the date back on when they will respond to me. I am about to follow your example and post on their Facebook page. Maybe they will respond and refund my money. This is terrible.
100% agree. I have been scammed by these people too. I purchased an item from them and immediately requested return when I received something completely different from what was advertised. They refused my full refund request, only offering a partial refund of 30% of what I paid. I use Paypal to pay for all my transaction purchases so I can be protected from these people that are solely out to make money by scamming innocent customers. I hope Paypal does what is right and stands behind their promise to their customers.
I found the address that was on the package! Joe <removed>, <removed> New Castle, DE 19720. If this is the same address your AMAZING HOLIDAY TABLE was shipped in, that's who your only liable to ship the junk back to. And I mean junk. This is what I got:
I didn't even bother to open it. PayPal finally agreed to make them refund my money without returning. They **bleep** up when they gave PayPal the same return address that I have for another item I bought supposedly from a totally different company. So 1 down and 2 more to go.
I have made up my mind that if I order from China, it will only be from AliExpress. More communication and they do not make you ship back once they see it was their error.