I have been charged twice by Shaw Academy!! I signed up for a free trial back in April 2020. I called and cancelled. In July, the "Refunded" my .50 cents, when I called to confirm I was cancelled, they told me I was cancelled, and that the refund was simply from the initial transaction I signed up with. I went into my account, and it said inactive. I tried to delete my information, but it wouldn't let me. I called again, I was told it was cancelled, I would not be billed, however I would still have access to the classes for the remainder of my FREE trial. August 2020, I receive a charge of $69.99. I called them LIVID as to why and how would they charge me this $69.99. They told me that I had resigned up for another 4 week free subscription and that is why I was charged (which is a lie, my paypal account email address is different from the email address I used for the actual account I signed up with them. They used my other email to "Sign up" for another free trial. I was beyond words upset. The gentleman assured me, that I would receive a refund, noting that I was charged prior to the "free trial" ending. Keep in mind I signed up originally in April. I cancelled in May, they charge me in August, saying I signed up for a new trial in July (the same time they issued me a "refund". The gentleman asked for me to log into my account to confirm my payment information so my refund can be sent asap. I did just that (which in hindsight, I should have just request they return it to the same place they took). October 2020, another amount of $69.99 was pulled. I called, and asked why were they continuously charging my account with fraudulent charges, well "Grace" was very upset, she began berating me, telling me that I would NOT be receiving a refund because I gave them my information and they I might as well continue with the program I paid for and that it is not fraud because they have great reviews. She then hung up the phone. This company has all the bells and whistles of a SCAM. No central location. No main customer service line. All issues are dealt with only via email. You literally get someone from a different part of the world each time. Once it was someone from New Hampshire, USA next it was someone from India, then it's someone from the UK, you NEVER can call them back at ANY of the numbers they call you. I am hoping that Paypal sees all of these complaints and actually side on our side and block this Scam Academy from ripping people off!! I have called me bank already and they've been on point, but Paypal has already paid them directly, despite my account not having any money in it. Now I'm in the negative of $69.99, DESPITE me filing a complaint and turning Shaw Academy to inactive.
