Something similar just happened to me...
I signed up for a "Free 4 Week Trial". Then the very same day my account I was charged $39.98, twice.
I have been unemployed since June so I would never have paid nearly $80 because I simply cannot afford it. Like, it literally took food off my table.
I immediately tried to cancel my account, but after being redirected through 7 different cancelation request pages, they stated that the account could not be canceled without calling them. I tried several times but could not get through.
I then sent a direct request it was 2 days before I received a response refusing my refund requests. I ended up filing a claim through PayPal but they have now denied my case stating that the reason was that their "records show that this transaction was processed correctly". Apparently the abundance of evidence I provided showing that this company is notorious for consistently scamming people.
The Better Business Bureau & Trustpilot both have them red-flagged & I believe they are under investigation because there have been so many fraud complaints made against them.
I use PayPal because I was under the impression that they are supposed to be secure and protect their users against scams like this. So it's very disappointing that they are facilitating this corrupt (and I feel criminal) association.
The next step for me is to file an appeal and if that is denied, I know that my bank will issue the refunds based on the evidence I've gathered. That will mean I'll have to close my PayPal account.
It would be crappy at the best of times but to let a scam like this continue at a time when people around the world are fighting to make ends meet, is despicable.
