Shame on PayPal, denied my case and refused to refund for a scam website

YiC
Contributor
Contributor

Shame on PayPal !!!

 

I ordered a swimming pool sum pump and never received it. The seller, a scam website called BigBangzShop.com used a wrong/misleading Fedex tracking information to fool PayPal, so PayPal denied my case and refused to refund me. so bad, and shame on PayPal !!!

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@YiC 

 

Why?

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


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Okrib
Contributor
Contributor

We have many examples of the opposite - PayPal deciding in a buyer's favour despite proof of delivery being supplied (including photos!). 

 

We have had to spend significant sums using Money Claim Online to start court action against buyers who PayPal refunded - and of course they all pay up immediately! In my experience I would say at least 10%+ of refunds in cases are incorrectly given to the buyer by PayPal.

 

I suggest looking into a similar thing as Money Claim Online if the business has scammed you.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Okrib 

 

Not an option when the original poster is in the U.S and bought from China !


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Patricia5764
Contributor
Contributor
Paypal did the same to me. I ordered Corelle and silverware, and received a small pkg with a stone in it. There was a tracking number, so PayPal assumed I received my order. I'm very angry about this.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Patricia5764 

 

The tracking number would only work for the seller to win the dispute if you had opened a dispute for non receipt of item.

If you received an item but it was incorrect then why did you not open a dispute for item received but not as described?


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Patricia5764
Contributor
Contributor
I did make a claim against the seller. PayPal just informed me this morning that the case was now closed. I sent pictures of the small envelope that I received with the tracking number. Now they say my claim has been reopened.
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