New to the community? Welcome! Please read our Community Rules and Guidelines
I placed an order a month ago and all the seller has done is 'create a shipping label.' PayPal has barely responded. I don't even know how to get ahold of a real person. The order was for Christmas pajamas and PayPal is offering the seller another 20 days to ship the product. It's 12/27, so that would mean the Christmas pajamas ship 2 days after Christmas. Has anyone else run into unethical business practices like this that PayPal supports?
I will just say it's been incredibly frustrating. With the brand equity of PayPal I was expecting a lot more when I started using PayPal this Christmas. I will be deleting my account once this gets resolved. Plenty of other companies to spend money with who actually standby their services and vendor.
@spetink seems likely to be a scam
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If you lose because seller provides a fake tracking number then post back for more advice.
If the item arrives and its tat then make sure you CHANGE the dispute quickly before it closes to not as described if too late contact customer services to open a second one for you.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will chargeback.
Also make sure you have activated the below link in case you have to return the item when Paypal requests you to.