Sent items back, have not received refund

Alice9596
Contributor
Contributor

Hi, so back in December I sent some items I didn't like back for a refund. According to the available tracking, the package was delivered in the beginning of January. Last week, I finally contacted the store asking when to expect the refund. They said they had already issued the refund, but it is a common problem with PayPal, when the refund doesn't go through and they'd get it sorted out right away. I'm still waiting for the refund though and starting to get really anxious. I wanted to open a claim, but there is no such category as refund not received, so I have no idea how to report it. What should I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Alice9596 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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Kudos / Solution appreciated.
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