Recently I opened a dispute with a seller over a lost package via UPS. UPS has resolved the issue on their end by completing an investigation stating the package is lost and will pay for it. However, UPS has a contract with the seller making it impossible for me to work directly with UPS but rather must be done by the seller who will then refund me.
The problem is the seller is not following up with UPS at all and keeps denying my refund request because the tracking number is still showing "The receiver arranged to pick up this package at a UPS facility. / We're unable to deliver your package on schedule." Even though this was 4 months ago and I have a completed UPS claim stating "The search for your package is complete. We have been unable to locate your package. We will forward the search results to the shipper."
I waited so long to start this claim because initially the seller company was working on the issue and even started the refund process with UPS but according to a kind UPS agent, they informed me that the seller company had sent them inadequate invoice docs to prove the value of the package. Now for some reason the seller is refusing to complete refund process all together by referring to the tracking number info and they can't do anything else.
At this point the dispute is waiting for the seller to reply and I am worried that I will not be able to provide my side of the situation if the shipper only provides the tracking number since it does not show the whole picture of this situation. I have read that you can upload documents but no matter where I look I cannot find this option and have already sent an email to PayPal with the forms from UPS proving its lost and asking them to enable document upload on my end.
Anyone who has been in this similar situation as a buyer what is your advice or insight I could be doing right now to help my claim? Thank you for reading.
