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Seller used wrong UPS tracking number. Package delivered elsewhere.PayPal will not help

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New Community Member

Seller used wrong UPS tracking number. Package delivered elsewhere.PayPal will not help

Seller provided UPS tracking number associated with a different name and address than mine. Per UPS the package was delivered to a different name and address than mine.  I tried to contact the seller but they do not respond. Their website is taken down. They don’t answer their emails. My package was apparently delivered elsewhere. I can’t seem to work through PayPal’s resolution center. Is it common for a seller to provide an inaccurate UPS tracking number to scam buyers?  PayPal doesn’t seem to want to deal with this since it appears the package was delivered. They don’t seem to care that it was delivered to the wrong place and I never got what I paid for.   Is there anyway to call them PayPal to get further help?

Thank you, Cathy

3 REPLIES 3
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Contributor

Re: Seller used wrong UPS tracking number. Package delivered elsewhere.PayPal will not help

In my situation, I ordered a drone from a seller on TikTok. I was patient since it was being shipped from China. Was to be delivered through USPS. The tracking number was not a valid USPS tracking number.  I opened a claim discussion with the seller who never addressed the USPS tracking number issue and told me the package was delivered.  I never received the package, nor can I trace the package. 

I texted PayPal for help numerous times about this issue and the tracking number. PayPal offered me no help, other than to contact the seller again.

This entire situation appears to be a scam. PayPal closed the case, much to my dismay. I see no phone number to actually call PayPal. 

I chose to pay for the item through PayPal in case something could go wrong with the delivery. I felt PayPal would back up my purchase by returning the money into my account, since the tracking number is not a USPS number. 

I have received NO money back into my PayPal account and I feel the case was closed by PayPal unfairly to me.

Eloise Prevost  Peoria, AZ  USA

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Contributor

Re: Seller used wrong UPS tracking number. Package delivered elsewhere.PayPal will not help

Same thing happened to me,im still waiting for my refund,we need to open a class action against paypal and the SCAMMERS.
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Contributor

Re: Seller used wrong UPS tracking number. Package delivered elsewhere.PayPal will not help

I agree !!!! This is inexcusable behavior by PayPal. False tracking number given by seller and yet, PayPal backing the seller is **bleep**.