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Seller sent me a partial refund option but I cannot accept

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passed
New Community Member
Posted on
I recieved a damaged item and requested a refund. The seller sent an offer for a partial refund and I was given the option to accept or reject his offer. When clicking on accept I am prompted with a page that says “ Something went wrong on our end” . I have tried multiple times from multiple computers. Please help.
1 REPLY 1

Seller sent me a partial refund option but I cannot accept

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PayPal_Rachael
PayPal Employee

Hi @passed,

 

Welcome to the community forum and thanks for posting.

I understand that you are having an issue respond to a claim to accept a partial refund. I am sorry to hear that this keeps happening. I recommend reaching out to our customer service team so we can accept the partial refund on your behalf. You will find our contact information at the bottom of any PayPal page by clicking Help & Contact. We are also available via @AskPayPal on Twitter or Facebook Messenger: www.Facebook.com/PayPal.

Rachael 

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