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Seller sent PayPal fraudulent USPS tracking code. Help!

Memmyjr
Contributor

Seller sent PayPal fraudulent USPS tracking code. Help!

I ordered a pair of shoes from a seller on the ArtFire website.  The seller sent a fraudulent tracking code, that the USPS claims in writing is for a different package sent to a different address.  I filed an appeal of my dispute, but PayPal immediately refused to do anything about it and is denying my claim. There isn't even a button on the page allowing me to raise it to a claim.  What do I do now?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Seller sent PayPal fraudulent USPS tracking code. Help!

@Memmyjr 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.