Seller says their account is frozen
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Hello,
Is it true that if I make a complaint it freezes the sellers account? I requested £50 refund, but we mutually agreed to £43. This is a private seller, not a company. Now the seller claims that they cannot send me the agreed amount of money back, because I have requested £50. They say I should change it, but I don't know how. I have not marked the case as resolved. I have not escalated the case to PayPal either. Tips on what I should do?
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Disputes
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He is perfectly able to offer you a part refund and you accept and get that part refund during the dispute process, that is what it is for.
If he doesn't then escalate to a claim but as paypal don't get involved in part refunds you may have to return the item for a full refund if they find in your favour.
Advice is voluntary.
Kudos / Solution appreciated.
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So... I told the seller to send me the original requested refund of £50 and I would send back the £7, but now they claim they are unable to do that too. Starts to look like that they are just trying to scam me.
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Hi @ropsu!
I'm sorry to hear you're having trouble with a refund and a dispute. @kernowlass is correct, the seller in a dispute does have the ability to offer a refund or suggest a partial. It is never a good idea to close a dispute unless you're satisfied with the outcome. Here's a little information, with the difference of a dispute and a claim: Dispute vs Claim. If you're not satisfied with the seller's response in the dispute please escalate it to a claim so PayPal can review it. Here's how to escalate your dispute to a claim: Escalate dispute to a claim.
I hope this helps!
Michelle
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