Seller requesting photo of wrong item received

SuzanneW
New Community Member

Hello, I am currently trying to use the resolution center to settle a problem . I sent the seller a detailed description of the problem ,stating wrong color & wrong style of the item. They responded asking why I'm unhappy with received item & requesting a photo of the received item . I believe since they asked what I previously stated in my opening message there is a language barrier.  How do I upload a photo to the resolution response message to the seller?

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2 REPLIES 2

haymil88
Contributor
Contributor

I couldn't figure out how to send documents for my case as well.  I sent a facebook message to PayPal and one of the agents gave me this address to upload documents.  I haven't received an email, message, etc. that my documents were received but it's worth a try!  

Good luck!

http://www.paypal.com/executiveescalations 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@haymil88

 

Don't bother, just do this.............

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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