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Seller query re PP escalation claim

New Community Member

Seller query re PP escalation claim

Hello ..Its regarding me being a seller in case
The buyer bought ebay item late APRIL 2018, And contacted me on Early May said item was wrong size I said she could return it for refund...29 TWENTY NINE  days LATER she says she is returning it. She THEN OPENS a claim and escaltes case against me on Paypal... Ive NOT recieved it yet so I can NOT refund her as I have NO ITEM returned. ALL the options below  (in the claim case) do not count until I have the item back.
So what do I do about the claim just wait the 10 days and see if it turns up ?????

"Issue the buyer a refund for the disputed amount of  GBP. The buyer can keep the item(s).
Issue the buyer a refund for the disputed amount of  GBP. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.
Offer the buyer a partial refund in an attempt to close this claim.
Provide proof that the buyer has already been refunded.
Disagree with claim. I would like to provide additional inform