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Seller held Paypal fees from refund

SOLVED
NKMorris472
Contributor

Seller held Paypal fees from refund

I bought an item (£125) and paid via Paypal, two days later the vendor said he couldn't supply the item and would give me a refund .

When the refund arrived, it was only for £120.  The vendor said Paypal charged fees and that he had retired some of the refund to pay the fees, even though he cancelled the sale because he couldn't supply the product.

Paypal now says I don't have a valid complaint.

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: Seller held Paypal fees from refund

@NKMorris472 

 

Put in a dispute for non receipt of item citing you did not get a full refund.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Seller held Paypal fees from refund

@NKMorris472 

 

Put in a dispute for non receipt of item citing you did not get a full refund.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

NKMorris472
Contributor

Re: Seller held Paypal fees from refund

Many thanks!
OK, I'll try classifying it as that.  I had described it as a billing issue,