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Seller has not replied in 13 days

Member

Seller has not replied in 13 days

I purchased something off someone and he sent a me something with nothing on it I contacted him and he constantly blamed me. I opened a dispute and he tried to say he sent me everything yet it wasn’t as described. I have opened a disputed on 23 June and I haven’t got a response yet, and the date is 6th July 2018 I thought you were supposed to get a refund if the seller did no respond after 10 days. If anyone could help me I would really appreciate it. Thanks

6 REPLIES
Volunteer Advisor

Re: Seller has not replied in 13 days

@Harris_

 

Did you escalate to a claim?

If so then..........

 

Lots of posts on the same issue in the last few days.

Seems to be a delay on reviewing claims.

You can either wait it out or contact customer services for an update.


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Kudos / Solution appreciated if I helped you.
Member

Re: Seller has not replied in 13 days

Yes I have escalated it to a claim sorry fo not mentioning it
Volunteer Advisor

Re: Seller has not replied in 13 days

@Harris_

 

No problem, just didn't want it to 'time out' on you  Smiley Surprised     Smiley Wink


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Seller has not replied in 13 days

Oh okay thanks do you know how long it may be delayed for also what happens if the seller replies after the 10 days?
Volunteer Advisor

Re: Seller has not replied in 13 days

@Harris_

 

Once the deadline has been met the seller is too late to respond.

Some folks are saying their refunds are trickling in now so it does go through just a bit later.

Maybe paypal staff are all taking their summer holidays at the same time?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Seller has not replied in 13 days

Thanks for the info was getting worried about when my refund was going to be processed thanks